PickClubs runs pickleball leagues, tournaments, clubs and open play. This page explains what we collect, why, who can see it, and how to delete it.
What we collect
- Account details: your name, email address and username. If you sign in with Google or Apple, we receive your name and email from them through our sign-in provider, Clerk. With Apple's "Hide my email" we only see Apple's relay address.
- Pickleball profile: your DUPR ID and rating if you link DUPR, your skill level, and an optional profile photo.
- Phone number (optional): only if you add it in league preferences.
- Play activity: clubs and leagues you join, round replies, match scores, tournament registrations, open play sign-ups, preferred play times and scheduling poll votes.
- Ratings: your club ratings and PickClubs rating, calculated from your match scores.
- Messages: chat messages you send in club, tournament and league group chats, and any reports you make.
- Payments: if a tournament charges an entry fee, payment is handled by Stripe. We never see or store your card number.
We do not collect your location, contacts, photos library or advertising identifiers, and we do not track you across other apps or websites.
How we use it
- To run your account and sign you in.
- To place you in league groups, record scores, calculate standings and ratings, and register you for tournaments.
- To send emails you'd expect: groups ready, round reminders, announcements from your organizers. You can turn league reminders off in your profile.
- To keep the community safe: review reported messages and act on abuse.
We do not sell your personal information and we do not show ads.
Who can see what
- Other players in your clubs, leagues and tournaments see your name, username, ratings, scores and standings.
- Your phone number is visible only to league organizers, and to league mates if you turn on "Share phone".
- Chat messages are visible to the members of that chat.
- Service providers that run parts of PickClubs for us, only as needed: Clerk (sign-in), Amazon Web Services (hosting and storage), our email provider, Stripe (entry fees) and DUPR (if you link your DUPR account).
- We may share information if the law requires it.
Deleting your account
In the app, go to Profile → Delete account. We remove your name, email, username, phone number, DUPR link, photo, partner requests, chat messages, preferences and invite history, and sign you out everywhere. Results you played stay in league and tournament history so other players' standings and ratings don't change, but they show as "Deleted player". You can also email us at support@pickclubs.com and we'll delete it for you.
Keeping it safe and how long we keep it
Data is sent over encrypted connections and stored with our hosting provider. We keep your information while your account is open, and remove personal details when you delete it, except where the law requires us to keep records (for example, payment records).
Children
PickClubs is not directed at children under 13, and we don't knowingly collect their information. If you believe a child has created an account, contact us and we'll remove it.
Your choices and rights
You can view and edit your profile in the app at any time, turn reminder emails off, stop sharing your phone number, unlink DUPR, block other players, and delete your account. Depending on where you live you may have further rights, such as getting a copy of your data. Email us to use them.
Changes and contact
If we change this policy we'll update the date at the top and, for significant changes, tell you in the app. Questions: support@pickclubs.com.